These Terms of Service ("Terms") are a contract between Joltclick Limited, trading as Volexi, a company registered in England and Wales (company number 15175103) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Volexi", "we", "us"), and the customer accepting them ("Customer", "you").
By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of a company or other organisation, you confirm that you have authority to bind that organisation, and "you" means that organisation.
1.1 "Service" means the Volexi platform: software that monitors AI answer engines for brand visibility, diagnoses gaps, and generates content, together with the web console, agency features, client portals, REST API, MCP server, integrations, and related documentation.
1.2 We may improve or modify the Service from time to time, provided we do not materially reduce its core functionality during a period you have paid for.
2.1 The Service is intended for business and professional use only. By using the Service you confirm that you are (a) at least 18 years old and (b) using the Service for business purposes and not as a consumer.
2.2 If you are a consumer. If, notwithstanding clause 2.1, you use the Service as a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection law, and any provision of these Terms that would be unenforceable against a consumer applies to you only to the extent permitted by law.
3.1 You must provide accurate registration information and keep it up to date. You are responsible for all activity under your account and for keeping credentials, API keys, and MCP tokens confidential. Two-factor authentication is available and we recommend enabling it.
3.2 You must notify us promptly at security@volexi.ai if you become aware of unauthorised access to your account or keys. We may suspend keys or accounts that we reasonably believe are compromised.
4.1 Plans. Features, usage allowances (including prompt, brief, article, and answer-volume limits), and prices for each plan are as described on our pricing page or in an applicable order form at the time you subscribe. Usage allowances are hard limits: when an allowance is exhausted, the relevant feature pauses until the next billing cycle. We do not charge overage fees.
4.2 Prices and currency. Prices are charged in US dollars. Prices displayed in other currencies are indicative conversions for convenience only.
4.3 Payment. Payment is processed by Stripe. You authorise recurring charges to your payment method at the start of each billing cycle. Card and billing details are provided directly to Stripe; we do not store them.
4.4 Free trial. We may offer a 7-day free trial. A valid payment method is required to start a trial; one trial is available per account. We will remind you by email before the trial ends. Unless you cancel before the trial expires, your subscription starts automatically and your payment method is charged for the plan you selected.
4.5 Plan changes. You can change plans or manage your subscription through the billing portal. Upgrades and changes to agency client counts are prorated.
4.6 Late or failed payment. If a payment fails, we will retry and notify you. If payment is not received within 12 days, we may suspend paid features. Suspension does not delete your data, and read access to your existing data is retained (clause 9.3).
4.7 Refunds. Except where required by law, fees are non-refundable and there are no refunds or credits for partial billing periods. We may, at our sole discretion, issue a refund in individual cases; any such refund is processed manually and does not create an obligation to do so again. Nothing in this clause affects rights that cannot be excluded by law.
4.8 Price changes. We may change prices with at least 30 days' notice; changes take effect from your next billing cycle after the notice period.
4.9 Taxes. Fees are exclusive of VAT and other applicable taxes, which are payable in addition where required.
5.1 Agency plans allow you to operate workspaces on behalf of your clients, apply your own branding to client portals and digest emails, and invite client contacts to view portals via magic links.
5.2 Your responsibility for client data. If you submit, upload, or connect data relating to your clients or their end users (including client contact names and email addresses), you warrant that you are authorised to do so and that you have provided any notices and obtained any consents required by applicable law. As between you and your client, you are responsible for the arrangements governing your use of the Service on their behalf.
5.3 Portal contacts. Client contacts you invite receive portal access and may receive digest emails. They can opt out of digest emails at any time; you must not re-add contacts who have opted out.
5.4 White-label branding. You grant us a licence to use the logos and branding you upload solely to provide the white-label features you configure. You warrant you have the rights to that branding. Agency logos are served from publicly accessible URLs.
5.5 Pitch workspaces (where offered) are provided free for a limited period and with limited allowances, for evaluation purposes only, and expire automatically.
6.1 "Customer Content" means data, content, and materials you (or your users, clients, or integrations) submit to the Service, including brand information, prompts, uploaded documents, and data ingested from systems you connect.
6.2 You own Customer Content. You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely to provide and support the Service, including processing through the third-party AI and data providers described in clause 8.
6.3 Output. Subject to these Terms and to any third-party rights, we assign to you our rights (if any) in the reports, briefs, articles, and other output the Service generates for you ("Output"). You are responsible for reviewing Output before using or publishing it (clause 7).
6.4 Our IP. We and our licensors own the Service, its software, design, and documentation, and all improvements. No rights are granted except as expressly set out in these Terms.
6.5 Usage data. We may collect and use technical and usage data in aggregated or de-identified form to operate, secure, and improve the Service, provided it does not identify you or any individual.
6.6 Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation.
7.1 The Service uses third-party large language models and AI systems to analyse content and generate Output. AI-generated content can be inaccurate, incomplete, outdated, or misleading. You must review and verify Output before relying on it or publishing it. You are solely responsible for content you publish.
7.2 AI-inferred contact details. Some features may suggest outreach targets (for example, journalists or editors) whose names and email addresses are inferred by AI and may be inaccurate or invalid. The Service never sends outreach emails on your behalf; all outreach content is provided as drafts only. Before contacting any suggested person you must verify their details and ensure your outreach complies with applicable law, including data protection and electronic marketing law (in the UK, UK GDPR and PECR).
7.3 The Service delivers generated articles to your connected CMS as drafts only. Publication is always your action and your responsibility. It is a condition of your use of the Service that you review, edit as necessary, and approve all Output before publishing or otherwise using it. You publish and use Output at your own risk.
7.4 Recommendations. The Service may suggest actions, optimisations, or strategies (for example relating to your website, content, or search and AI visibility). These are automated, informational suggestions only — they are not professional advice, we have no knowledge of your wider circumstances, and you are solely responsible for deciding whether and how to implement them. You implement any suggestion at your own risk.
7.5 No outcome guarantees. Visibility metrics reflect responses sampled from third-party AI answer engines at particular times and are inherently variable. Search engines and AI answer engines rank, cite, and surface content according to their own systems, which we do not control and which change without notice. We make no representation or warranty that use of the Service, publication of Output, or implementation of any suggestion will improve — or will not adversely affect — your search rankings, AI visibility, citations, traffic, or any other commercial metric or outcome.
8.1 To provide the Service we use third-party providers (including hosting, background processing, email delivery, payment processing, analytics, and AI/answer-engine providers). Our current providers are listed in our Subprocessor List, which forms part of our Data Processing Addendum.
8.2 Prompts you configure are submitted to third-party AI answer engines in order to measure visibility. Do not include personal data or confidential information in prompts unless necessary.
8.3 If you connect your own accounts or systems (for example Google Search Console, GA4, Google Sheets, HubSpot, Slack, Cloudflare, or your CMS), you authorise us to access them as needed to provide the features you enable, and your use of those systems remains subject to their own terms. You can disconnect integrations at any time; we store integration credentials encrypted.
8.4 We are not responsible for third-party services we do not control, but we remain responsible for our subprocessors as set out in the Data Processing Addendum.
9.1 These Terms apply from acceptance and continue while you have an account.
9.2 Cancellation by you. You may cancel your subscription at any time via the billing portal. Cancellation takes effect at the end of the current billing period; no refund is due for the remainder of the period (clause 4.7).
9.3 Effect on data. Cancellation or expiry does not delete your data. Your data remains stored, and you retain read access to your workspace history, until you request deletion (see clause 9.4).
9.4 Deletion. You may delete individual workspaces in-app at any time (this permanently deletes that workspace's data). You may request deletion of your entire account under Account → Privacy & data; account deletion requests are actioned by our operations team as described in our Privacy Policy.
9.5 Suspension and termination by us. We may suspend or terminate your access if you materially breach these Terms (including the Acceptable Use rules in clause 10 or non-payment under clause 4.6) and, where the breach is remediable, fail to remedy it within 14 days of notice. We may suspend immediately where reasonably necessary to protect the Service, other customers, or to comply with law.
9.6 Clauses which by their nature should survive termination (including 4.7, 6, 7, 11, 12, 13, and 14) survive.
You must not, and must not permit others to: (a) use the Service unlawfully or to infringe anyone's rights; (b) submit content that is defamatory, infringing, or malicious; (c) attempt to probe, breach, or circumvent security or usage limits; (d) reverse engineer the Service except as permitted by law; (e) resell or provide the Service to third parties except as expressly permitted by your plan (agency white-label features); (f) use the Service to send unsolicited communications in breach of applicable law; (g) use Output to create misleading content presented as human-verified fact without review; or (h) interfere with the integrity or performance of the Service, including through excessive automated requests beyond documented API rate limits.
Each party will keep the other's confidential information confidential and use it only as needed to perform under these Terms, except where disclosure is required by law. This clause does not apply to information that is public, already known, or independently developed.
12.1 We warrant that we will provide the Service with reasonable skill and care.
12.2 Except as expressly stated, the Service is provided "as is" and we disclaim all other warranties, conditions, and terms implied by statute or common law to the fullest extent permitted. We do not warrant that the Service will be uninterrupted or error-free, that Output will be accurate, or that any particular ranking, visibility, traffic, or commercial outcome will be achieved or avoided (clause 7).
13.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
13.2 Subject to 13.1, neither party is liable for: (a) loss of profits, revenue, business, goodwill, or anticipated savings; (b) loss or corruption of data; (c) loss of, or reduction in, search engine rankings, AI answer-engine visibility, citations, traffic, or audience; (d) business interruption; or (e) any indirect or consequential loss — in each case whether arising in contract, tort (including negligence), or otherwise, and whether or not foreseeable.
13.3 Subject to 13.1, we have no liability for loss or damage to the extent it arises from: (a) your publication or use of Output, including Output you did not review in accordance with clause 7.3; (b) your implementation of any suggestion or recommendation (clause 7.4); (c) the actions, decisions, or algorithm changes of third-party search engines or AI answer engines; or (d) content or instructions you or your users provide.
13.4 Subject to 13.1 to 13.3, each party's total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the fees paid or payable by you to us in that period (or £100 if no fees were payable).
13.5 You will indemnify us against claims arising from Customer Content you submit, your published use of Output, or your breach of clauses 5.2, 7.2, or 10.
14.1 Changes to these Terms. We may update these Terms. For material changes we will give at least 14 days' notice by email or in-app; continued use after the effective date constitutes acceptance. If you do not agree, you may cancel before the change takes effect.
14.2 Data protection. Our processing of personal data is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Addendum applies and is incorporated into these Terms.
14.3 Notices. Notices to us: legal@volexi.ai or our registered office. Notices to you: your account email.
14.4 Assignment. You may not assign these Terms without our consent (not to be unreasonably withheld); we may assign to an affiliate or in connection with a merger or sale.
14.5 Entire agreement; severance; waiver; third parties. These Terms (with the documents referenced in them and any order form) are the entire agreement. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. No third party has rights under the Contracts (Rights of Third Parties) Act 1999.
14.6 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
14.7 Governing law and jurisdiction. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. (If you are a consumer, you retain any mandatory rights to bring proceedings in your home jurisdiction.)
Joltclick Limited trading as Volexi · Company no. 15175103 · Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom